Channel directory

Where customers reach you.

Start with a channel you already use. Decide what gets answered there, what gets recorded, and when a person takes over.

Set routing rules for the number customers already call.

Answer questions while visitors browse your services or products.

Coordinate conversations across WhatsApp, Instagram and Facebook.

Handoff

One conversation, one next step.

Agree on the destination for each inquiry before connecting the channel: an appointment, a support queue, or a callback from your team.