Existing Client Reaches Out
Via phone, website chat, WhatsApp, or SMS
Services / 05
Customer care agent
Handle repeat support questions and pass exceptions to someone who can resolve them.
How it works
Step 01
Step 02
Step 03
From the first hello to the handoff.
Instant Resolution or Update
Checks order/booking & updates calendar slot
Smart Human Escalation
Alerts your team with full summary if needed
Illustrative conversation
Hi, I need to move my Thursday appointment to next Tuesday afternoon.
Done! I moved your appointment to next Tuesday at 3:00 PM and sent an updated calendar confirmation to your email and phone.
Setup brief
What we need from you
Bring your approved answers, opening hours, and the name of the person who handles exceptions. We’ll use them to scope your customer care agent and test a representative conversation with you.