Industry playbook / 01

Clinics & practices

Route appointment questions to scheduling and sensitive requests to clinic staff.

Illustrative conversation

Do you have any openings this week for a teeth whitening consultation?

Agent reply

Yes! Dr. Miller has Thursday at 11:00 AM or Friday at 3:00 PM open. Which works best for you? I will send your new-patient confirmation right over.

Workflow shortlist

Where to begin